Message posted on behalf of Govia Thameslink:
Compensation & Refund Advice.
In recognition of the severe disruption to Thameslink and Great Northern passenger services experienced on Friday 9th August 2019 to the north of London, customers with any ticket type can claim Delay Repay compensation for their journey delay, and we are also offering Delay Repay compensation to any season ticket holder who was unable to travel.
Passengers with a day ticket who were unable to travel can apply for a refund.
Our priority during this time was to support people to get home and any ticket holder who incurred extra costs in doing so should contact our customer services via:
We recognise how difficult it was for customers and colleagues as a result of the major disruption experienced.
Thameslink services operating on routes towards Bedford are now operating relatively as normal, however for the latest passenger information, please refer to:
Stakeholder Manager
Govia Thameslink Railway (GTR)
2nd Floor, Monument Place, 24 Monument Street, London, EC3R 8AJ






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